A Qualitative Study of VA Entrants’ Experiences Discussing Community Care With Veterans

Sara E. Golden; Megan Lafferty; Anna Tyzik; Diana Govier; Jennifer Barton; Alan R. Teo; Samuel T. Edwards; Sarah S. Ono; Denise M. Hynes; Christopher G. Slatore

doi:10.1177/21582440231204666

A Qualitative Study of VA Entrants’ Experiences Discussing Community Care With Veterans

Sara E. Golden, Megan Lafferty, Anna Tyzik, Diana Govier, Jennifer Barton, Alan R. Teo, Samuel T. Edwards, Sarah S. Ono, Denise M. Hynes, Christopher G. Slatore

Research output: Contribution to journal › Article › peer-review

Abstract

We conducted interviews with clinicians and staff involved in Veterans’ decisions about where to receive their health care to assess experiences with community care coordination and identify areas for improvement. Insufficient time and knowledge were cited as barriers to assisting Veterans in making decisions about whether to use community care resources. Concerns regarding quality of community care and lack of patient understanding on the implications of accessing community care also arose. Clinicians need to be able to help Veterans make informed choices about where to receive their health care and may require decision support that integrates their informational needs with their values and preferences, clarity on the referral process, and improved ways to measure and describe quality of care to Veterans. VA has recognized issues with community care and established new initiatives but the rollout is complex and ongoing.

Original language	English (US)
Journal	SAGE Open
Volume	13
Issue number	4
DOIs	https://doi.org/10.1177/21582440231204666
State	Published - Oct 1 2023

Keywords

Veteran’s health services
access
and evaluation
decision making
health care quality
policy
qualitative research

ASJC Scopus subject areas

General Arts and Humanities
General Social Sciences

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10.1177/21582440231204666

Cite this

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title = "A Qualitative Study of VA Entrants{\textquoteright} Experiences Discussing Community Care With Veterans",

abstract = "We conducted interviews with clinicians and staff involved in Veterans{\textquoteright} decisions about where to receive their health care to assess experiences with community care coordination and identify areas for improvement. Insufficient time and knowledge were cited as barriers to assisting Veterans in making decisions about whether to use community care resources. Concerns regarding quality of community care and lack of patient understanding on the implications of accessing community care also arose. Clinicians need to be able to help Veterans make informed choices about where to receive their health care and may require decision support that integrates their informational needs with their values and preferences, clarity on the referral process, and improved ways to measure and describe quality of care to Veterans. VA has recognized issues with community care and established new initiatives but the rollout is complex and ongoing.",

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AU - Teo, Alan R.

AU - Edwards, Samuel T.

AU - Ono, Sarah S.

AU - Hynes, Denise M.

AU - Slatore, Christopher G.

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N2 - We conducted interviews with clinicians and staff involved in Veterans’ decisions about where to receive their health care to assess experiences with community care coordination and identify areas for improvement. Insufficient time and knowledge were cited as barriers to assisting Veterans in making decisions about whether to use community care resources. Concerns regarding quality of community care and lack of patient understanding on the implications of accessing community care also arose. Clinicians need to be able to help Veterans make informed choices about where to receive their health care and may require decision support that integrates their informational needs with their values and preferences, clarity on the referral process, and improved ways to measure and describe quality of care to Veterans. VA has recognized issues with community care and established new initiatives but the rollout is complex and ongoing.

AB - We conducted interviews with clinicians and staff involved in Veterans’ decisions about where to receive their health care to assess experiences with community care coordination and identify areas for improvement. Insufficient time and knowledge were cited as barriers to assisting Veterans in making decisions about whether to use community care resources. Concerns regarding quality of community care and lack of patient understanding on the implications of accessing community care also arose. Clinicians need to be able to help Veterans make informed choices about where to receive their health care and may require decision support that integrates their informational needs with their values and preferences, clarity on the referral process, and improved ways to measure and describe quality of care to Veterans. VA has recognized issues with community care and established new initiatives but the rollout is complex and ongoing.

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A Qualitative Study of VA Entrants’ Experiences Discussing Community Care With Veterans

Abstract

Keywords

ASJC Scopus subject areas

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