Patient experience of care in the safety net: Current efforts and challenges

Katharine E. Zuckerman, Alicia Wong, Stephanie Teleki, Susan Edgman-Levitan

Research output: Contribution to journalArticlepeer-review

4 Scopus citations


Measuring patient experience of care fosters the delivery of patient-centered services and increases health care quality. Most pay-for-performance and public reporting programs focus on care provided to insured populations, excluding the uninsured. Using qualitative research methods, we interviewed leaders of California safety-net practices to assess how they measure patient experience of care and the measurement barriers they encounter. Most had unmet needs for assistance with data collection and quality improvement strategies for their patient population. Tailored measurement and quality improvement resources, coupled with policy mandates to give all patients a voice, would improve the quality of patient-centered care in safety-net organizations.

Original languageEnglish (US)
Pages (from-to)138-148
Number of pages11
JournalJournal of Ambulatory Care Management
Issue number2
StatePublished - Apr 2012


  • Patient experience of care
  • Primary care
  • Quality improvement
  • Quality of care
  • Safety net

ASJC Scopus subject areas

  • Health Policy


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