TY - JOUR
T1 - Reimagining Relationship-Based Health Care in a Post-COVID World
AU - Hutchison, Kimberly N.
AU - Sweeney, Jennifer
AU - Bechtel, Christine
AU - Park, Brian
N1 - Publisher Copyright:
© The Author(s) 2021.
PY - 2021
Y1 - 2021
N2 - The US health care system has a long history of discouraging the creation and maintenance of meaningful relationships between patients and providers. Fee-for-service payment models, the 1-directional, paternalistic approach of care providers, electronic health records, anddocumentation requirements, all present barriers to the development of meaningful relationships in clinic visits. As patients and providers adopt and experiment with telemedicine and other systems changes to accommodate the impact of Coronavirus disease 2019, there is an opportunity to reimagine visits entirely—both office-based and virtual—and leverage technology to transform a unidirectional model into one that values relationships as critical facilitators of health and well-being for both patients and providers.
AB - The US health care system has a long history of discouraging the creation and maintenance of meaningful relationships between patients and providers. Fee-for-service payment models, the 1-directional, paternalistic approach of care providers, electronic health records, anddocumentation requirements, all present barriers to the development of meaningful relationships in clinic visits. As patients and providers adopt and experiment with telemedicine and other systems changes to accommodate the impact of Coronavirus disease 2019, there is an opportunity to reimagine visits entirely—both office-based and virtual—and leverage technology to transform a unidirectional model into one that values relationships as critical facilitators of health and well-being for both patients and providers.
KW - COVID-19
KW - clinician–patient relationship
KW - empathy
KW - patient satisfaction
KW - patient/relationship centered skills
UR - http://www.scopus.com/inward/record.url?scp=85106269374&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85106269374&partnerID=8YFLogxK
U2 - 10.1177/2374373521998622
DO - 10.1177/2374373521998622
M3 - Article
AN - SCOPUS:85106269374
SN - 2374-3735
VL - 8
JO - Journal of Patient Experience
JF - Journal of Patient Experience
ER -